Juan Pellot

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Activity overview

Latest activity by Juan Pellot
  • Juan Pellot created an article,

    🔐 How to Update Your Windows Password or MFA Method

    It’s that time again—you’ve received the “Your Windows password is due to expire in 5 days” email, or maybe you’ve just gotten a new phone and need to update your Multi-Factor Authentication (MFA) ...

  • Juan Pellot created an article,

    Using Microsoft Copilot Securely

    In today's digital age, many of us use AI (Artificial Intelligence) to find information or review documents. While AI tools found online can be insecure, our new Office license provides a secure ve...

  • Juan Pellot created an article,

    VPN White Screen

    If you are having a VPN white screen and it will not allow you to connect to the VPN at all. Please follow these steps to get the VPN back up and running without needing to call MIS to restart it. ...

  • Juan Pellot created an article,

    Windows Hello PIN Reset

    Windows Hello is our new authentication/ login system. This will allow you to login with just a PIN but as with anything, we could forget the PIN and here are steps to reset it.    Step 1-  Go to s...

  • Juan Pellot created an article,

    Employee Intranet Windows Hello Not Working

    If you're trying to get into the MedWatch Employee Interact and having issues due to Windows Hello, Please follow these steps to log in.    Step 1:  Get to the Log in screen and select More Choice...

  • Juan Pellot created an article,

    Outlook is not Sending or Receiving emails

    Option 1: Lower Saved Cache  Click on the File tab Click on the Account Settings  and then Select the Account Setting drop down option  Double Click on your email address  Move the slider...

  • Juan Pellot created an article,

    How to quickly clear cache and cookies to potentially fix internet issues

    Option 1:  CTRL + SHIFT + DELETE  Using this, will bring you to this prompt page.  Pressing clear now will clear your cache and cookies. Option 2:  Step 1: Select the 3 Dots Step 2: Select Histo...

  • Juan Pellot created an article,

    MIS Tech Tip- Camera Slider

    Hello, It is that time of the month for another one of our Monthly Help Desk Tech Tips! Today, we want to discuss an issue that can be tricky to solve: the physical camera lens cover that is standa...

  • Juan Pellot created an article,

    MIS Tip: Chat with an Agent

    Hello everyone, We are happy to announce that the MIS helpdesk is resuming sending a monthly tech tip, hopefully with our tips we can help you become more proficient and maybe even make your work a...

  • Juan Pellot created an article,

    Logging into your Microsoft Account using Duo MFA

    With our new O365 license, we now have a new process for Duo. This guide will help walk you through the options to authenticate yourself with Duo successfully.     Step 1- Log In with MedWatch Emai...