Hello,
It is that time of the month for another one of our Monthly Help Desk Tech Tips! Today, we want to discuss an issue that can be tricky to solve: the physical camera lens cover that is standard now on our MedWatch-provided laptops.
The camera cover provides you privacy when you do not want the camera to be active. When the lens cover covers the camera, you will see a grey picture with a laptop icon in the middle instead of the video you would otherwise see. An example of this grey picture is below.
If you see the grey picture above and need your camera to be on, slide your finger above the camera, and you will feel a slider like the one below.
Once you have moved the slider over, you can share your video!
If you try this and are still getting this grey picture, you can either submit a ticket to the MedWatch Help Desk or call (321) 249-9166 for our assistance.
Thank you!
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