Ring Central Nice InContact Reporting

Please refer to the resources below when using Ring Central nice InContact reporting.

Live Training Recording: https://web.microsoftstream.com/video/7b3e953e-c048-4947-bd10-a0bbedea1103

Self-Paced Training: https://university.ringcentral.com/en-cc-rep-quick-start-contact-center-reports-basics 

Data Dictionary: https://help.nice-incontact.com/content/reporting/datadictionary/datadictionary.htm?tocpath=Reporting%7CReporting%7C_____3

Refresh Rates: https://help.nice-incontact.com/content/reporting/acdreportrefreshrates.htm?tocpath=Reporting%7CReporting%7C_____6

Data Download Reports: https://help.nice-incontact.com/content/reporting/datadownloadreports/datadownloadreportsreference.htm?tocpath=Reporting%7CReporting%7CACD%20Data%20Download%20Reports%7CData%20Download%20Reports%20Reference%7C_____0

Awesome Table: https://app.awesome-table.com/-KoCRHF7uaHltUcjmeR7/view 

If you need additional resources and help on Ring Central Nice InContact Reporting, please create a ticket with RingCentral at https://support.ringcentral.com/ or submit a ticket to the MedWatch Help Desk.