How to use the Windows App – Installing & launching an AVD

If you need to install the Windows app to move forward with this guide, check out the guide here:

How to install the Windows App

Step 1.) After the app is installed

Upon installing the Windows app for the first time, you will see this screen:

Press the "Next" button until it switches to the term "Done."

From here, click "Done" and you'll be directed to a page that shows all of your devices that are available to connect to.

Step 2.) Connecting to a server

Select "Connect" on the server you need to connect to. If you have any questions about which server you should be connecting to, please ask your supervisor or ask one of the MedWatch Help Desk support staff for instructions on which one to connect with.

After you press "Connect", the app will request you to provide the credentials you sign in with. The credentials are based on the account that is signed in to the Windows app.

Input your domain password, and click "OK" to sign in.

Once those steps are complete, you should see your remote desktop session connecting, and then it will pull up and be available for you to use!

If you run into any issues with the steps in the guide mentioned above, please submit a ticket to the Help Desk at: https://medwatch.zendesk.com/hc/en-us/requests/new