When the "approve" button is grayed out, you can hover over the button and a gray text box will show you the reason why aren't able to approve it.
1.Fix the products: Make sure all the products are correctly entered. If you’re unsure which products to enter, ask your supervisor for help.
Most reports, can't get approved due to invalid products. If this is the case, then you'll need to check the billing transaction for that case.
Once you open the billing transactions, you'll either see missing products or incorrect products for the dates the report is trying to pull from.
2. Review the invoices: If the “approve” button is grayed out, it means you need to review the invoices first. Click on the invoices for that report and review them.
Once you’ve done these steps, you should be able to approve the report.
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