When cached information is causing issues with connecting a new AVD session, resetting the Remote Desktop application can solve this. Follow the steps below to reset the Remote Desktop application.
- On the top right of the Remote Desktop login page, click the ...
- Then click "About"
- Then click "Reset"
- Click Continue
- Close the Remote Desktop application
- Re-open the Remote Desktop application
- Under "Let's get started", click Subscribe
- Log in with your MedWatch email
- Open the desired desktop from the options in the main window
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