Troubleshooting VPN Not Connecting

1. If your VPN is stuck at connecting:
2. Click on the three lines in the corner
3. Then click “refresh connection”

Or

1. In search bar on task bar type Services and select the app at the top
2. You’re looking for a service called “PanGPS”. Click on a service and type “PanGPS”, it should appear.
3. 

1. You should see a “restart the service option”, please click that.
2. Once this is done go back to your VPN and try to connect again.

If this does not resolve the issue you are having, please let us know by submitting a ticket to the MedWatch Help Desk or call [phone] for our assistance.